Q1. What products are available on Lacenza?
A. Lacenza offers a range of men’s jackets in different designs and styles suitable for various weather conditions and occasions.

Q2. Do I need to create an account to place an order?
A. No, registration is not required. Orders can be placed directly as a guest by entering your shipping and payment details during checkout.

Q3. How can I place an order?
A. To place an order, browse the website, select the items you want, add them to the cart, and complete the checkout process by providing your delivery and payment details.

Q4. How will I know if my order is confirmed?
A. After completing your payment, an order confirmation email will be sent automatically. If you don’t see it within a few minutes, please check your spam or junk folder.

Q5. Can I change or cancel my order after placing it?
A. Orders can be changed or canceled only before they are shipped. Please contact us at contact@lacenza.store. with your order number as soon as possible. Once your order is shipped, it cannot be modified or canceled.

Q6. What are your business hours?
A. Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00). Any order or inquiry received after this time is processed the next business day.

Q7. What is the order cut-off time?
A. The daily order cut-off time is 5:00 PM (GMT-05:00). Orders placed after this time are processed the next business day.

Q8. How much are the shipping charges?
A. A flat shipping charge of $18 applies to all orders.

Q9. What is the total delivery time?
A. Orders are usually handled within 1 to 3 business days and delivered within 2 to 5 business days after shipment. The total estimated delivery time is typically 3 to 8 business days from the date of purchase.

Q10. Do you offer international shipping?
A. We currently ship within specific service regions. Please contact customer support to confirm if delivery is available in your area.

Q11. How can I track my order?
A. After your order is shipped, you will receive a tracking number by email. You can use the provided link to track your shipment until delivery.

Q12. What if I entered the wrong address?
A. Please contact us immediately if an incorrect address was entered. If the order has not yet shipped, we will update it. Once the shipment is in transit, we cannot change the address, and additional shipping fees may apply for reshipment.

Q13. What is your return policy?
A. Returns are accepted under the conditions stated in our Return Policy. Items must be unused, unwashed, and returned in their original condition and packaging. Return shipping is the responsibility of the customer.

Q14. Who is responsible for the return label?
A. The return label and shipping cost are the responsibility of the customer. Please use a reliable carrier with tracking for your return.

Q15. How are refunds processed?
A. Refunds are processed after the returned item is received and inspected. The amount is credited to the original payment method according to our Refund Policy.

Q16. Can I exchange a product?
A. We do not offer direct exchanges. You can return your item for a refund and place a new order for the replacement product.

Q17. What if my order arrives damaged or incorrect?
A. If your order arrives damaged or incorrect, please email us within 48 hours of delivery with a description and photo of the issue. We will review and respond with the next steps.

Q18. What payment methods are accepted?
A. Payments can be made securely through major credit and debit cards. All transactions are processed through a verified payment gateway.

Q19. Is my payment information safe?
A. Yes. Lacenza does not store complete card information. All transactions are processed through secure and compliant payment systems.

Q20. How can I contact customer support?
A. You can contact us by email at contact@lacenza.store. or by phone at +1 (904) 978-5549 during business hours.

Q21. What should I do if my order is delayed?
A. If your delivery is delayed beyond the estimated time, please check your tracking details first. If assistance is needed, contact customer support, and we’ll coordinate with the carrier to investigate.

Q22. Do you offer gift wrapping or custom packaging?
A. At this time, we do not offer gift wrapping or custom packaging services.

Q23. Are the prices final at checkout?
A. Yes. All prices are displayed in U.S. Dollars (USD), and the final total will include applicable taxes and shipping costs before payment.

Q24. How can I receive updates about new products?
A. You can subscribe to our email newsletter to receive notifications about new arrivals or store updates.

Q25. How is my personal information handled?
A. Customer data is collected only for order processing and communication. Please review our Privacy Policy for full details on how your information is used and protected.

Q26. What happens if my package is returned to Lacenza?
A. If a package is returned to us due to an incomplete address or unsuccessful delivery, we will contact you for reshipment. Additional shipping fees may apply.

Business Details

Business Name: Lacenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (904) 978-5549
Business Email: contact@lacenza.store
Business Address: 8100 St Albans Dr, Orlando, FL 32835, USA