At Lacenza, we value the trust you place in us when you visit our online store and share your personal information. This Privacy Policy explains in detail how we collect, use, store, and protect your data. We aim to ensure transparency so that you can understand how your information is handled every step of the way.

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of the Lacenza online store

By using our website, you consent to the practices described in this policy. We recommend reading this document carefully before submitting any personal information.

2. Information We Collect

We collect information that helps us process your orders, provide customer service, and improve your shopping experience. The information collected may include:

Personal Information: Such as your name, email address, phone number, billing and shipping addresses.

Order Information: Details related to products purchased, order dates, payment methods, and shipping details.

Technical Information: Includes IP address, browser type, operating system, and usage patterns when visiting our website.

Communication Data: Information you provide through emails, contact forms, or chat messages with our support team.

We do not collect or store sensitive financial information such as credit card numbers directly on our servers. All payment details are securely processed through trusted payment gateways that adhere to global data security standards.

3. How We Use Your Information

The data collected is used strictly for operational and service purposes, including but not limited to:

• Processing and fulfilling your orders accurately and promptly.
• Sending order confirmations, shipping notifications, and relevant updates.
• Providing customer support and responding to inquiries or complaints.
• Improving website functionality, usability, and overall shopping experience.
• Sending promotional or informational content (only with your explicit consent).
• Maintaining legal and regulatory compliance as required by applicable laws.

We do not sell, rent, or lease your information to third parties.

4. Data Storage and Retention

All collected information is stored securely using modern digital safeguards. We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, data is deleted or anonymized in a secure manner.

5. Sharing of Information

We may share limited information with third-party service providers strictly to perform operational tasks such as:

Payment Processors: To handle transactions securely.

Shipping Partners: To deliver your orders.

IT and Support Providers: To maintain and improve website performance.

Each partner is bound by confidentiality and data protection agreements to ensure your information remains secure and used only for the stated purpose.

6. Cookies and Tracking Technologies

Our website may use cookies and related technologies to enhance user experience and improve website functionality. Cookies help remember your preferences, track items in your cart, and analyze browsing activity to offer relevant content.

You may disable cookies through your browser settings, but some website features may not function optimally if you do so.

7. Your Rights and Choices

As a valued visitor, you have full control over your personal information. You may:

• Request access to the data we hold about you.
• Request correction or updates to inaccurate information.
• Request deletion of your data, subject to legal and transactional obligations.
• Opt out of marketing communications at any time.

Requests regarding your data can be sent directly to our contact email. We will respond promptly to all valid inquiries.

8. Data Protection and Security

We take your privacy seriously and employ appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although no online platform can guarantee absolute security, we consistently review and enhance our data protection measures to minimize risk.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store information from minors. If we learn that personal data has been collected from a minor without parental consent, it will be deleted immediately.

10. External Links

The Lacenza website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any external links before providing personal information.

11. Policy Updates

Lacenza may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date. Continued use of the website after updates implies acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, data use, or your rights as a customer, you may reach out to us directly.

Business Details

Business Name: Lacenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (904) 978-5549
Business Email: contact@lacenza.store
Business Address: 8100 St Albans Dr, Orlando, FL 32835, USA