At Lacenza, we prioritize clarity, fairness, and customer convenience in every part of our shopping experience. We understand that sometimes you may need to return an item, and we want that process to be as simple and transparent as possible. This Return Policy explains our return conditions, timelines, procedures, and your responsibilities as a valued customer.

1. General Overview

This Return Policy applies to all products purchased directly from Lacenza. By placing an order with us, you acknowledge and agree to the return terms described in this document.

We encourage customers to read this policy thoroughly before requesting a return so that expectations and procedures are completely clear.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

The product must be in its original, unused, and unwashed condition.

All tags, packaging, and accessories must be intact and included.

The return request must be submitted within 14 days from the date of delivery.

We reserve the right to inspect the returned product before confirming acceptance. Items that show signs of wear, use, or damage caused after delivery will not be accepted for return.

3. Return Process

If your order meets the eligibility requirements, you can initiate a return request by contacting our support team at contact@lacenza.store with your order number and reason for return.

Once we receive your request, we will review it and provide detailed instructions for returning the product, including the correct return address.

4. Return Label Responsibility

Customers are responsible for arranging and paying for their own return shipping label. We recommend using a reliable courier with tracking to ensure your return reaches us safely. Lacenza cannot be held responsible for packages lost or delayed during return shipping.

5. Inspection and Approval

Once we receive your returned item, it will undergo a thorough inspection to verify its condition and eligibility. We will notify you via email once your return has been approved or declined.

Approved returns are then forwarded for refund processing (see our Refund Policy for full details on refund timelines and methods).

6. Return Time frame Summary

From the moment you initiate a return request to the time we complete the inspection, please allow 10 business days for processing. This period may vary slightly based on return volume and courier delays.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@lacenza.store with clear photos of the issue and your order details. We will prioritize your case and provide you with return or replacement instructions accordingly.

Please note that damages resulting from misuse, mishandling, or improper care are not eligible for return.

8. Order Cancellation

Orders can only be canceled before they are shipped. Once the order has entered the shipping process, cancellation is no longer possible, and you must follow the standard return procedure after delivery.

9. Policy Updates

We may revise or update this Return Policy occasionally to reflect changes in our operations or customer needs. Any updates will be applied immediately to future orders.

Business Details

Business Name: Lacenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (904) 978-5549
Business Email: contact@lacenza.store
Business Address: 8100 St Albans Dr, Orlando, FL 32835, USA